Refund policy

Returns Policy

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We will also accept product that is defective from the manufacturer that this reported within the first 7 days of purchase.

We reserve the right to charge a cash handling fee as well as any costs that would have been incurred to Volure in getting the products to you ie. courier fees if there is not fault found with the product.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@volure.co.za

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.