Volure-Hair

RETURN POLICY

Two Week Return Policy on Weaves, Hair Extensions and Lace Wigs

We guarantee and stand behind the quality of our products and services 100%. You may notice that in the hair industry, extensions and wigs are sold as is with no chance of returns whatsoever. While this has become the norm, we believe that it provides customers with a low level of service that we simply cannot adopt.

Our goal is to be the leading trusted supplier of quality hair extensions, lace wigs and hair products. That is why we offer a 2 week (14 day) guarantee on any of our hair. Typically, any defect present in our products will become evident within this two week time period.

The following terms and conditions apply to our return policy:

Products can be returned only if: (i) They have evident manufacturing defect(s) such as matting, tangling or shedding; or(ii) They have never been used or altered in any way at all (including, but not limited to, washing, installing, cutting, bleaching or colouring). We cannot accept used product due to quality and hygiene concerns. Hence, we urge all customers to take the time to inspect the product and ensure that it is of the style, colour, texture and quality that you desire prior making a purchase.

We cannot accept product that has become defective due to poor maintenance. We recommend that you follow our Care Instructions and only use experienced stylists and recommended products when styling and maintaining your hair. That said, we understand that mistakes happen – if you encounter problems while caring for your hair, please come to our store and we will do our best to help you recover it to a beautiful state.

 

Quality Guarantee on Installation and Styling Services

We also guarantee any installation or styling that we do at our shop. We do not guarantee any workmanship done by parties not affiliated with Volure. Therefore, if you install your hair at a third party and encounter issues, we cannot be held responsible. However, we will do our best to help you remedy the problem or defect, if possible.

The following terms and conditions apply to our guarantee on installation and styling services:

(1) The guarantee is valid for up to 2 weeks (14 days) from the day of installation; (2) in the event you face problems due to our workmanship, we will reinstall your hair at no cost to you.

 

Policy on Hair Care Products (e.g. shampoos, conditioners, etc)

Volure does not offer any refunds or exchanges on hair care products such as, but not limited to, our Silicone Serum, Glue and Glue Remover, Moisturising Conditioners and Shampoo, and other related products.

If you have any questions about our return policy, please email us at sales@volure.co.za or call us at 011 787 1707.

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